Discover Airiane’s commitment to client satisfaction in 2024. Specializing in marketing and digital solutions for the aviation industry, our team enhances products and services daily. Experience our upgraded multi-service booking platform. TrustPilot-rated ‘EXCELLENT’ quality of service. Continuous improvement and client loyalty are our motos.”
Customer Service Excellence
While it comes at a cost, customer satisfaction is priceless for Airiane.
Our teams work daily to improve our products and services. We stay attuned to market developments and the needs of our clients, professionals in the air transport ecosystem.
We are committed to providing quality service and follow-up, such as regular updates to their flight schedules, the development of personalized communication and distribution campaigns, and managing customer relationships for bookings made by travelers.
The creation of the Aéroports Voyages Eco-criterion has also highlighted all the actions undertaken by airports and airlines to reduce their environmental footprint and contribute to the decarbonization of the aviation sector. Their satisfaction has been demonstrated through various testimonials. The entire Airiane team thanks them for their trust.
“We are satisfied with our long-term partnership with Airiane. Our users and customers have a clear vision of all direct routes offered from Caen thanks to the flight schedule module we have integrated. We appreciate the responsiveness and quality of customer support as well as their Eco-criterion which values our environmental actions.”
Maryline HAIZE-HAGRON – Managing Director Caen & Deauville Airports
Regarding the satisfaction of traveler customers, we have improved our Aéroports Voyages multi-service booking platform. We now offer a more attractive website, with a simplified and optimized user journey. Clients can now book a flight ticket, a rental car, a hotel, or a parking spot from the same search engine. This engine is of course customizable to be integrated according to the digital service requirements of our professional partners.
Always with the aim of continuous improvement, the online customer booking file has evolved with an easier-to-use, more ergonomic interface. Customers can find all relevant information regarding their reservation such as travel documents, invoice, reserved baggage, etc. This dedicated space also gives the possibility of contacting real reservation agents, via an intelligent chatbot which allows requests to be better qualified to improve their processing.
This customer service dedicated to bookings is reinforced by the Aéroports Voyages team to handle urgent and more complex requests, which are usually processed within a few hours.
So yes, the quality of customer relationships comes at a cost, but we are particularly proud to share with our partners and customers the return on investment we have achieved: Aéroports Voyages Platform has entrusted the independent body TrustPilot to survey, every day, all customers who have made a reservation with its services. With over 7,300 verified and published reviews, their ratings and feedback allow us to be classified as ‘EXCELLENT’. A huge thank you to the teams, and above all to the customers. It is a guarantee of a very high quality of service and an asset for the loyalty of Airiane’s solutions end-users.”